Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you ship internationally?
Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. Since Betsey's designs can vary in silhouette, we recommend checking your measurements against our charts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.
Are your products authentic?
Absolutely. When you shop directly on our official website, you are guaranteed 100% authentic Betsey Johnson apparel, handbags, and accessories.